Return Policy

Return and Refund Policy

1. Order Cancellations In-Stock Items: Orders for standard, in-stock inventory may be canceled within 24 hours of purchase for a full refund. Custom & Made-to-Order Items: Sourcing and production begin quickly. Cancellations are only guaranteed within 48 hours of order placement. Late Cancellations: Cancellations requested after 48 hours for custom items may incur a production processing fee if manufacturing has already begun.

 2. Returns & Surcharges Return Window: Standard, non-custom items can be returned within 30 days of delivery. Item Condition: To be eligible for a return, items must be unused, unaltered, and in their original packaging. Custom Goods: Custom-built, personalized, or modified items are non-returnable and non-refundable once manufacturing is finalized.

3. Extended Sourcing & Delivery Delays Communication: For specialty items with extended lead times (exceeding 30 days), we provide customers with proactive fulfillment updates. Customer Options: If an unexpected delay occurs beyond our originally estimated delivery window, customers have the right to choose. Resolutions: You may choose to maintain your position in the production queue or request an immediate, full refund instead of waiting.

4. How to Process a Return or Refund Contact Support: Submit your request directly to our team via email at widetireworx@gmail.com. Required Info: Please provide your full name, order number, and the specific reason for your return request. Processing Time: Once approved, refunds are issued immediately and typically take 5 to 7 business days to credit back to your original payment method.